Question 1

Can I switch back to my old plan if I switch to the 5 GB or 10 GB plan?

Accepted Answer

No, you can’t switch from a current plan back to an older plan. But you can switch to any of our current Unlimited plans.

Question 2

If I change 1 device on my account to the 5 GB or 10 GB plan, do I have to change the other devices too?

Accepted Answer

Yes, if you switch one device to a shared data plan, the other devices on your account must switch too.

Question 3

What is backdating, and how can I use it with the 5 GB or 10 GB plan?

Accepted Answer

If you realize you used too much data during a billing cycle, you can avoid or reduce overage charges by changing to a plan that has more data and asking us to "backdate" the change. Backdating means we make the plan change effective as of the start of the current billing cycle, instead of the day you changed to the new plan. That way, your new, bigger data limit applies to all data use and all texting and calling in that entire bill cycle. If you want to switch plans and backdate the change, just let us know. We'll: Credit the old plan's monthly charge to you Charge you the new plan’s monthly fee Charge you for 1 month of the new plan in advance Going forward, once you have a shared data plan, you can enable Safety Mode to help avoid overage charges in the future.

Question 4

I have 25 GB of Verizon Cloud storage included in my plan. Will I keep it if I switch to the 5 GB or 10 GB plan?

Accepted Answer

If you switch to our Shared Data Plan - 5GB or Shared Data Plan - 10GB, your Verizon Cloud storage won't be included. However, you'll be able to choose a new Verizon Cloud storage plan that lets you back up and sync your device content. Visit our Verizon Cloud FAQs for more details. Consider switching to our Unlimited plans. 600 GB of Verizon Cloud storage is included with 5G Get More and 5G Do More.

Question 5

I already have Verizon service. How do I switch to the 5 GB or 10 GB plan?

Accepted Answer

The Shared Data - 5GB or Shared Data - 10GB plans are no longer available to add to new accounts. However, if you had a Verizon mobile phone plan before 3/5/22, you can still switch to these plans in My Verizon. Keep in mind, if you switch from an Unlimited plan to a shared data plan: All the lines on your account change to that shared data plan. If your plan was eligible for: A $5/month per phone line Auto Pay and paper-free billing discount (with any non-current Unlimited plan) - You now get a $10/month discount. A military, nurse, teacher or first responder discount - Visit our discount FAQs pages to see if your discount still applies.

Question 6

Are other plans getting this rate increase?

Accepted Answer

Yes. No sooner than 3/1/24, these plans will have an increased rate of $4/month per line:

Sign in to My Verizon to view your plan and its features.

Question 7

What's the price increase for my plan?

Accepted Answer

We're committed to bringing you the nation's most reliable network. To continue improving our industry-leading mobile network and services, each 5G Play More phone line on your account will be charged an added $4/month, no sooner than 3/1/24.

Question 8

What discounts are available if I keep my current plan?

Accepted Answer

Any discounts currently applied to your account, or discounts you're eligible for, are still valid. You may be eligible for this discount with your current plan:

Enroll in Auto Pay and paper-free billing and save $10 a month/line.*

You may be eligible to save even more:

Keep checking My Offers for more ways to save.
We offer discounts for military, veterans, first responders, educators, corporate employees and more.
Save when you refer a friend to Verizon. Get $15/month in bill credit per sign up for a year. Refer up to 10 friends to save $1,800/year.
Open a Verizon Visa Card, and you could earn up to 4% back in Verizon Dollars on your purchases. Use the Verizon Dollars earned toward your Verizon bill each month.

*When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa(R) Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.

Question 9

How will the price increase appear on my bill?

Accepted Answer

Here's what changes you'll see on your bill for the first month of the price adjustment (as of 3/1/24):

Under One-time charges & credits:
- You will see a partial adjustment charge for the increased plan cost. This will appear as "Initial Plan Rate Adjustment."
- You may see an adjustment of - $4 . This is only if you were charged any increase for February service days. This will appear as "Plan rate adjustment credit."
In the Plans section, you'll see the increased charge for the upcoming month. That's because you pay for your monthly mobile service plan in advance.

You can visit My Verizon anytime to view your bill amount, billing period and next bill estimate.

Question 10

I'm not sure which plan is right for me. How can I get help?

Accepted Answer

Visit our myPlan plans page to learn more about our currently available Unlimited and prepaid plans. View and compare plan pricing.

Question 11

Do I have to change my plan, or can I keep it?

Accepted Answer

You can keep your plan and no action is needed. The increase will go into effect no sooner than 3/1/24.

Question 12

If I haven't enrolled in my plan's perks yet, how do I enroll?

Accepted Answer

To enroll in perks, choose Manage Plan, then select your plan and follow the prompts. If you already have any of the subscriptions, we'll let you know how to manage them.

Question 13

Can I change my current plan?

Accepted Answer

Yes. You can change your phone plan anytime. Explore your myPlan options to view new plans and pricing. Or see recommendations and change your plan in My Verizon.

Question 14

If I keep my plan, can I still use all the included features and perks?

Accepted Answer

Yes. Bringing you the best value in wireless is still our top priority. Your existing plan benefits won't be changing.

You can enjoy these benefits at no extra charge as long as you have the plan:

Unlimited 5G / 4G LTE (50 GB Premium network access).
Unlimited Mobile Hotspot data (25 GB on 5G / 4G LTE).
Disney+ Premium (No Ads), Hulu (With Ads), ESPN+ (With Ads). An $18.99/month value.
Apple Arcade or Google Play Pass. An up to $6.99/month value.

Along with these benefits, we're adding more value to your plan with an extra 5 GB of Mobile Hotspot. Your extra data will be available with the next billing period after 3/1/24.

Question 15

What Unlimited plans are available?

Accepted Answer

With myPlan, adding lines can bring you per-line savings. Choose from Unlimited Ultimate, Unlimited Plus or Unlimited Welcome.

Each myPlan line qualifies for a $10/month per line discount with AutoPay and paper-free billing. When you have myPlan you can choose any of these perks for $10/month each:

Question 16

How do I access the 5G Nationwide network?

Accepted Answer

Our shared data plans give you access to the 5G Nationwide network: Shared Data Plan - 5GB gives you a combined total of 5 GB of 5G Nationwide TT and/or 4G LTE data to use/month. After 5 GB/month, in times of congestion your data may be temporarily slower than other traffic. Shared Data Plan - 10GB gives you a combined total of 10 GB of 5G Nationwide and/or 4G LTE data to use/month. After 10 GB/month, in times of congestion your data may be temporarily slower than other traffic. To use 5G , you must: Have a mobile data plan that allows 5G access. Have a 5G-capable device. Be in a 5G Nationwide or 5G Ultra Wideband coverage area. If enabled for the network, your device automatically connects when in a coverage area. Note: Our shared data plans are not eligible to access the 5G Ultra Wideband network at this time. Devices manufactured before 2020 are not 5G Nationwide compatible. Consider switching to our Unlimited plans. 5G total access is included with the 5G Get More, 5G Do More and 5G Play More plans.

Question 17

I travel to Mexico and Canada a lot. Can I use my phone there like I do at home with the 5 GB or 10 GB plan?

Accepted Answer

To use your phone in Canada and Mexico, you can buy a TravelPass® for $5/day. TravelPass gives: Unlimited calls Unlimited messages Use of your domestic plan data Consider switching to our Unlimited plans. 5G Get More and 5G Do More include 1 TravelPass® day TT each month.

Question 18

What international calling and text options are available with the 5 GB and 10 GB plans?

Accepted Answer

From inside the US Every device included in your shared data plan can send and receive unlimited text and multimedia messages from other countries when you’re inside the US. To learn about calling other countries, visit our International Plans when you’re inside the US page. Outside the US If you’re going overseas, you can add a short or long-term international travel plan any time. Use our International Trip Planner tool to get the right fit for your trip. Or visit our International calling, texting and data when you're outside the US page. Consider switching to our Unlimited plans. 5G Get More and 5G Do More Unlimited Plans include 1 TravelPass® day TT each month.

Question 19

How will I be charged if I go over my data allowance with a Shared Data Plan – 5GB or Shared Data Plan - 10GB?

Accepted Answer

If you go over your 5 GB or 10 GB data limit, you won't be charged overages if you have Safety Mode turned on: Instead, when you reach your monthly data allowance, your data speeds will be reduced to 128 kbps until the next bill cycle. If you want more high-speed data at that time, you can buy a Data Boost for $15/ 1 GB. Any amount you don't use will carry over to the next month. If you don't have Safety Mode turned on, overages are billed at $15/GB, rounded up. For example, if you use 250 MB over your allowance, you'll be charged $15. Any remaining portion of the extra GB carries over for you to use the next month. Consider switching to our Unlimited plans, which let you stay online without worrying about monthly data limits or overage charges. Visit My Verizon Alerts & Notifications FAQs to learn about setting usage alerts, so you know when you're getting close to your data allowance.

Question 20

What are my options if I just have 1 phone or connected device?

Accepted Answer

If you have just 1 phone or connected device: You can use a Shared Data Plan – 5GB* or Shared Data Plan – 10GB* for a single line. You can use any of our current Unlimited plans for a single line. *You can only switch to this plan if you had an existing Verizon mobile phone plan before 3/5/22. These plans are no longer available to add to new accounts.

Price increase for your Verizon 5G Play More phone plan - FAQs

About the increase