Q: I’m being asked for a TV provider when I try to sign in. Do I put in my Verizon account?

When you sign into AMC+, make sure you're using the AMC+ website or app. If you're being asked for a TV provider, you're on the AMC website or app, for cable customers. You don't need a Verizon TV package to use this AMC+ offer. Confirm that you're using the AMC+ (Plus) app or www.amcplus.com. These are different from the AMC app and website.

Question 1

What devices support SLING?

Accepted Answer

SLING is currently available through multiple platforms, including streaming devices, computers, gaming consoles, Smart TVs, mobile devices, tablets, and more. To see a list of all compatible devices, visit SLING TV Supported Devices.

Question 2

What channels are available on SLING?

Accepted Answer

You can view a full listing of current available SLING channels on the SLING website. Local channel availability may vary.

Question 3

How many simultaneous streams do I get with SLING?

Accepted Answer

SLING Blue, SLING International and SLING Latino subscribers get up to 3 simultaneous streams across devices. SLING Orange users can only stream on 1 device.

Question 4

What is AMC+?

Accepted Answer

AMC+ is a premium streaming bundle that includes new shows and movies from AMC, BBC America, IFC and Sundance TV. Plus full access to exclusive series and subscriptions to ad-free on demand shows.

Learn more from the AMC+ website FAQs.

Question 5

What’s the AMC+ offer?

Accepted Answer

You were eligible to get either 6 months or 12 months of AMC+ with an existing Verizon mobile account between 8/12/21 - 12/31/22:

12 months of AMC+ when you:
- Activated a new line with the 5G Play More, 5G Do More or 5G Get More plan, and
- Purchased a new 4G or 5G smartphone on a Device Payment Plan.

6 months of AMC+ when you:
- Activated a new line with the 5G Start plan, and
- Purchased a new 4G or 5G smartphone on a Device Payment Plan.
  
  OR
- Upgraded to a new 4G or 5G smartphone on a Device Payment Plan on an existing line with any Unlimited plan.

Shop for smartphones.

Question 6

I’m being asked for a TV provider when I try to sign in. Do I put in my Verizon account?

Accepted Answer

When you sign into AMC+, make sure you're using the AMC+ website or app.

If you're being asked for a TV provider, you're on the AMC website or app, for cable customers. You don't need a Verizon TV package to use this AMC+ offer.

Confirm that you're using the AMC+ (Plus) app or www.amcplus.com. These are different from the AMC app and website.

Question 7

Who do I contact for more help?

Accepted Answer

If you have questions related to the AMC+ offer, you can get assistance at Verizon Contact Us.

If you have questions related to setting up your AMC+ account or AMC+ service, go to the AMC+ website FAQs. You can also email AMC+ Customer Service.

Question 8

What happens to my Apple Music subscription if I switch my calling plan off of a plan that has Apple Music included?

Accepted Answer

Your Apple Music subscription is included for as long as your line is on the eligible plan. If you: Switch to a different plan, you will be charged $9.99/line per month for your Apple Music subscription on your Verizon bill unless you cancel before changing your plan. Decide to keep your Apple Music subscription after changing plans, you can cancel at any time. Note: For New Mexico residents subscribed to the 6-month promotion, Apple Music automatically cancels at the end of the promotional period.

Question 9

What happens to the Apple Music subscription included with my plan if I cancel my Verizon service?

Accepted Answer

If you cancel your Verizon service, you'll lose the Apple Music subscription that was included with your calling plan.

Question 10

Where will the Apple Music subscription that's included with my plan appear on my bill?

Accepted Answer

You'll see Apple Music on your Verizon bill under Verizon media and apps, with no charge.

Question 11

How do I know when my Apple Music 6-month promotion ends?

Accepted Answer

You can find your subscription status by: Checking your Verizon Wireless bill Visiting our Apple Music page on your desktop computer or smartphone's browser In My Verizon online or the My Verizon app, go to your Add ons page. You'll also get an email and text from us 2 days before your promotion changes to a paid subscription.

Question 12

What will happen after my Apple Music 6-month promotion ends? Can I get the promotion more than once?

Accepted Answer

You can only get the promotion once. After 6 months, the subscription automatically converts to a paid subscription if you don't cancel or switch to a plan that includes Apple Music. You'll be charged $9.99/line per month on your Verizon Wireless bill. Note: For New Mexico residents subscribed to the 6-month promotion, Apple Music is automatically canceled at the end of the promotional period.

Question 13

What will happen to my Apple Music promotion if I suspend my smartphone line?

Accepted Answer

If you suspend the smartphone line that has Apple Music: Your Apple Music promotion continues. When the promotion ends you’re charged $9.99/line per month unless you cancel Apple Music (see Military exception below). For Military personnel, if you suspend your line, we will cancel your subscription on month 7 to ensure you are not charged $9.99/line per month when the promo ends. Military personnel will then need to opt-in again upon re-activation of line to restart Apple Music.

Question 14

What will happen to my Apple Music promotion if I cancel my Verizon service?

Accepted Answer

If you cancel your Verizon service, your Apple Music promo will be canceled.

Question 15

Where will I see the Apple Music charge on my Verizon bill?

Accepted Answer

You'll see Apple Music on your Verizon bill under Verizon media and apps. During your promotional period, you'll see your subscription start and end date, without a charge: When your promotion ends, you'll see a $9.99 charge for each line that keeps an Apple Music subscription:

Question 16

How do I watch AMC+?

Accepted Answer

Using your new AMC+ account, you can watch on up to 5 devices at the same time: Online at www.amcplus.com Or using the new AMC+ app that is available on: iOS Android Apple® TV Roku Fire TV Note: You must use the AMC+ website and app, not the AMC app or website.

Question 17

How can I find out when my Fios promotion ends?

Accepted Answer

To find the promotion end-date: Sign in to your My Verizon Home account. The promotion end-date can be found on an AMC+ tile. OR Check your monthly billing statement for the promotion end-date.

Question 18

What happens to my promotion if I need to suspend my Fios service?

Accepted Answer

Your promotion will continue to run until the original end-date. The promotion will not pause during any suspension of service.

Question 19

What happens when the Fios AMC+ promotion ends?

Accepted Answer

A month before the AMC+ offer ends, you will receive reminder emails that you will be billed for AMC+ at the end of the promotion. If you do not take action by the end of the 12-month offer period to cancel service, your AMC+ subscription will automatically renew and you will be billed by Verizon for $8.99/month. See how to find your promotion end-date.

Question 20

How can I cancel my Fios AMC+ subscription?

Accepted Answer

After redeeming the offer, you will have 12 months of AMC+ service on us. You can cancel the subscription at any time during the promotion by visiting Verizon Contact Us. However, you will still have access to AMC+ for the entire 12-month promotional period. Before your promotion ends, you will receive an email with the date that your AMC+ subscription will automatically renew, and you will be billed by Verizon at $8.99/month. If you need to cancel your subscription after the 12-month promotion ends: Sign in to your My Verizon Home account. Find the AMC+ tile and select Manage Subscription to cancel AMC+, or you can get assistance at Verizon Contact Us. You can find the promotion end-date on your Verizon monthly billing statement or sign in to your My Verizon Home account and find the date on the AMC+ tile.

Question 21

What’s the AMC+ offer for Fios Home Internet customers?

Accepted Answer

For a limited time, new Verizon Fios Home Internet customers who qualify for the offer can get 12 months of AMC+ on us. Learn more about Fios Home Internet plans

Question 22

What happens if I change my plan or cancel my eligible Fios service?

Accepted Answer

If you cancel your Fios service before redeeming the offer, you will no longer be eligible for the promotion. If you change your plan, you can still redeem the original offer.

Question 23

What if I can’t find the AMC+ tile to redeem the Fios offer?

Accepted Answer

If you can't find the AMC+ tile, the offer has already been redeemed or the 60-day redemption period may have been exceeded and the offer has expired. Please confirm that no one in your family has already redeemed the offer and that the offer has not expired. If neither of those is the case, then please visit Verizon Contact Us for assistance.

Question 24

When can I redeem the Fios AMC+ offer?

Accepted Answer

You can redeem the offer shortly after your Fios Home Internet service has been installed and activated. When your internet service is installed and activated, you will get an email with instructions on how to redeem the offer. You can also sign in to your My Verizon Home account and follow the instructions below.

Question 25

How do I redeem the Fios AMC+ offer?

Accepted Answer

To redeem the offer: Sign in to your My Verizon Home account. Find the AMC+ Redeem now tile and select Get Started. Review the Terms & Conditions, then select Go to AMC+. Create an AMC+ account. If you already have a subscription to AMC+ through another company (e.g., Apple Channels, Amazon Prime Channels), you will need to cancel that subscription before redeeming the offer. Your promotion code will be automatically applied, and your cart should show a $0 balance. You will not be asked to enter a credit card number. You can now begin watching AMC+ on up to 5 devices at the same time.

Question 26

How long do I have to redeem the Fios AMC+ offer?

Accepted Answer

You have 60 days after your Fios Home Internet service is installed and activated to redeem the offer, or until midnight 2/17/22, whichever comes first. You will receive email reminders to redeem the offer during this 60-day redemption period.

Question 27

Who's eligible for the Fios AMC+ offer?

Accepted Answer

To get the offer, you must sign up for a new eligible Fios Home Internet plan between 8/12/2021 - 11/17/2021. Eligible plans: Gigabit Connection 400M/500M 200M/300M NOTE: Verizon customers can only redeem one AMC+ offer. If you have new Mobile and Fios service, you must choose one.

Question 28

What happens when my SLING on us offer ends?

Accepted Answer

After the 2-month or 3-month promotional period ends, you will be billed by SLING at the standard monthly rate for the services(s) you selected. You can cancel your SLING subscription at any time on the SLING website. Visit Sling Usage Terms for more details. In New Mexico, third-party services are prohibited from appearing on your wireless bill.

Question 29

What happens to my SLING subscription if I'm no longer a Verizon customer?

Accepted Answer

If you cancel your Verizon account prior to the expiration of the promotional period, you will continue to receive the programming on us. After the promotional period ends, you will automatically be billed by SLING at the current standard monthly rate, unless you cancel on the SLING website. If you are already paying for SLING services, those SLING services will remain unchanged and SLING will continue to bill you at the current standard monthly rate, unless you cancel on the SLING website. You can continue to manage your SLING account from the SLING website.

Question 30

How do I cancel my SLING service?

Accepted Answer

You can cancel your SLING subscription anytime by managing your subscription in your SLING account. Note: SLING fees are charged monthly in advance and no credits or refunds will be issued for partial or prepaid months after cancellation.

Question 31

Who do I contact for more help?

Accepted Answer

For questions about the SLING on us offer or internet connectivity issues, contact Verizon Customer Service. For questions about SLING services and technical support, visit the SLING Help page.

Question 32

How can I add or remove SLING services that are not included in the  promotional offer?

Accepted Answer

After you have created a SLING account, in addition to the SLING services included in the promotion, you can add Extras, Premiums, additional hours of Cloud DVR and more. You must prepay SLING for any additional services not included in the promotion, including any associated taxes. From the SLING website: Sign in to your account on the SLING website and select Change Subscription. Follow the prompts to add, remove, or swap your subscriptions. From the SLING app: Launch the SLING app and go to the My TV page. Scroll down until you find the Add Premium Channels & More ribbon. Follow the prompts to add Extras, Premiums, or additional hours of Cloud DVR. Charges for any Extras added to your SLING subscription are collected immediately by SLING at a prorated amount for the remainder of your current SLING billing cycle. On your SLING renewal date, you'll be charged the full price for your new SLING service. When removing an Extra from your SLING subscription, the Extra will be removed on your renewal date, and you won't be charged for the SLING service. For additional information, refer to SLING's website for instructions on adding and removing channels and Extras.

Question 33

How do I watch AMC+ content?

Accepted Answer

Using your new AMC+ account, you can watch on up to 5 devices at the same time: Online at www.amcplus.com Or using the new AMC+ app that is available on: iOS Android Apple® TV Roku Fire TV Note: You must use the AMC+ website and app, not the AMC app or website.

Question 34

How can I find out when my AMC+ offer ends?

Accepted Answer

An email is sent with the promotion end-date from AMC+ shortly before your promotion ends.

Question 35

How can I cancel my AMC+ subscription?

Accepted Answer

You can cancel the subscription at any time during your promotional period by contacting AMC+ Customer Service. However, you will still have access to AMC+ for the original 6-month or 12-month promotional period. If your promotion is associated with your Verizon mobile account, and you don't add a paid subscription when the promotion ends, your AMC+ account becomes inactive.

Question 36

What happens to my promotion if I need to suspend my Verizon mobile service?

Accepted Answer

If you suspend your Verizon mobile service, your promotion continues until the original end-date. The promotion doesn't pause during any suspension of service.

Question 37

What if I upgrade my mobile Unlimited plan during a 6-month promotion?

Accepted Answer

If you change your plan during your 6-month AMC+ promotion, you must continue with the same offer and can't qualify for the 12-month promotion.

Question 38

What happens when the AMC+ offer ends?

Accepted Answer

When your AMC+ promotional subscription ends, AMC+ sends an email you used to register on the AMC+ website, notifying you that your AMC+ promotion has ended. Your access to viewing AMC+ automatically ends when the promotion ends.

You can renew your AMC+ subscription on the AMC+ website.

You must sign in to your promotional account and add a payment option.

AMC+ offer for mobile accounts FAQs

About the AMC+ offer

What is AMC+?

What’s the AMC+ offer?

Managing AMC+

How do I watch AMC+ content?

What if I upgrade my mobile Unlimited plan during a 6-month promotion?

What happens to my promotion if I need to suspend my Verizon mobile service?

How can I find out when my AMC+ offer ends?

How can I cancel my AMC+ subscription?

Troubleshooting AMC+

I’m being asked for a TV provider when I try to sign in. Do I put in my Verizon account?

Who do I contact for more help?

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