Mobile Broadband Devices FAQs

• For PC Cards, make sure the card is fully inserted into the PC Card slot. Remove and reinsert if necessary. Try another PC Card slot on the computer (if available).
• For USB Modems, make sure the modem is fully inserted into the USB port. Try another USB port on the computer (if available).
• On laptops with embedded Mobile Broadband device, there may be a physical on/off switch. In addition to this physical switch, your laptop may come with software to turn on/off the Mobile Broadband device. Please refer to your laptop's manual for the location of the physical switch and/or software used to control the embedded Mobile Broadband device.

The Drivers and Connection Software for the PC Card, USB Modem, or embedded Mobile Broadband device must be installed prior to using these devices for the first time.

• If the PC Card or USB Modem was inserted before driver and software installation, unplug it, then remove the drivers through "Control Panel" > "Add/Remove Programs." Reboot the computer, then reinstall the drivers prior to re-inserting the PC Card or USB Modem.
• On laptops with an embedded Mobile Broadband device, turn off the device. Remove the drivers through "Control Panel" > "Add/Remove Programs." Reboot the computer, then reinstall the drivers prior to turning on the device.

Note: Your device drivers and connection software may be found on VZAccess Manager's website. Software may also be found on the CD included with your device.

1. Verify that there are no applications running in the system tray that use the same COM port resources as the modem. 
2. If so, exit/close the application and retry. Example applications: HotSync, ActiveSync®, FoneSync, Fax Controller, etc.

1. The computer should have the latest service pack and/or updates from Microsoft Windows Update.
2. Visit Windows website to determine if your system requires updating.

If your device has Mobile Broadband capabilities (EVDO) you will achieve Mobile Broadband speeds within the Mobile Broadband coverage area. When you travel into an area that does not offer Mobile Broadband services your device will seamlessly connect to the NationalAccess services (if available). When connected to NationalAccess your connection will not be the same speed and throughput as Mobile BroadbandAccess.

• A poor signal on your device will contribute to slowing down your connection speed.
• If you are experiencing poor signal strength, try moving to a different location.
• Check to make sure your antenna is fully extended (if applicable).
• Also refer to the Verizon Wireless National Enhanced Services area to determine the level of coverage in your current location.

1. Try disabling your firewall temporarily for troubleshooting purposes. Sometimes a firewall or security application is not properly configured and changes must be made to the application to allow the mobile connection.
2. If disabling the firewall or security application allows you to browse web pages, then contact the maker of the application for further configuration support. Windows XP Service Pack 2 includes a built-in firewall. You can disable this for trouble shooting purposes through the "Control Panel" > "Windows Firewall."

1. Your browser may be set to connect through a proxy or configured to use a specific connection other than the mobile connection.
2. Check your Internet Settings under "Control Panel" > "Internet Settings." Contact Technical Support at (800) 922-0204 for further help on this portion of your Internet browser settings.