Carrier Billing FAQs

Important: Carrier Billing was discontinued on 3/22/24.*

Carrier Billing let you buy digital media from select apps and websites and charge the purchase to your Verizon mobile bill.

You could buy up to $300 (per mobile account and bill cycle) in digital media, such as games, music, apps and other digital content and services from participating merchants.

Carrier Billing was different from our Bill to Account option. Purchases made with Bill to Account are not affected by the 3/22/24 discontinuation of Carrier Billing. Visit our Bill devices, accessories & services to your mobile account FAQs to learn more.

*Exception: Eligible donation purchases with Carrier Billing remain available after 3/22/24.

Here's what happened with your third-party subscriptions charged to Carrier Billing:

• The third-party provider should have asked that you change to a different payment method.
• You must update your payment method with the third party for each affected subscription or you may lose access to your subscription.
• Refunds and chargebacks for carrier-billed services are available until 5/31/24.

Note: If you're looking for a new payment method, you can apply for the Verizon Visa® Card and, if approved, use it to earn Verizon Dollars.*

Exception: Eligible donation purchases with Carrier Billing remain available after 3/22/24.
*Purchases are subject to credit approval. Verizon Dollars have no cash value, are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon wireless or Verizon Fios account services. Visit the Verizon Visa Credit Card Rewards Program Terms and Conditions for details.
The Verizon Visa® Card is issued by Synchrony Bank pursuant to a license from Visa U.S.A. Inc.

You could have made either a:

• Standard purchase: A one-time, non-recurring purchase of an item or service from an approved online merchant website or in-app from your device.
• Subscription purchase: An automatic recurring purchase that takes place monthly according to the terms for the item as defined on a merchant's website.

Important: Carrier Billing was discontinued 3/22/24.

You were eligible to use Carrier Billing to buy from these third-party merchants until 3/22/24:

• ESR TV
• Facebook® Games Marketplace
• Microsoft® Marketplace (including Xbox, Windows Store and Microsoft 365)
• Mobile Giving Foundation
  • Discontinuation exception: You will still be able to use Carrier Billing for eligible donations after 3/22/24.
• Pray.com
• Riot Games
• Slacker Radio
• Spotify®
• Telecoming
• YouTube TV

Important: Carrier Billing was discontinued 3/22/24.

To use Carrier Billing:

• You must have been on a monthly consumer calling plan, in good standing.
• Your account needed to be a personal account. Corporate, government or employee accounts were not eligible.
• Prepaid accounts were not eligible for Carrier Billing.
• Your wireless account could not have been based in New Mexico.
• You must have been a registered user of My Verizon.
• The line on which you wanted to use Carrier Billing must have been able to receive text messages, and couldn't have had the purchases and gifting blocks feature turned on.
  
  Note: Go to the Blocks page in My Verizon to make sure you don't have text messages or purchases and gifting blocked.
• There was a $300 spending limit per mobile account per bill cycle.
• Only digital media or virtual goods were eligible (e.g., virtual online gaming such as League of Legends, music, e-books, etc.).

Important: Carrier Billing was discontinued 3/22/24.

You could have selected Carrier Billing if it appeared as a payment option for your purchase.

When you bought digital media from a participating merchant, you would have had the chance at checkout to select the "Carrier Billing" option and follow the instructions:

1. When prompted, enter your mobile phone number in the fields indicated on the merchant's website or app.
2. Enter the Account Owner's billing ZIP code or receive a temporary passcode sent via a text message for you to enter in the proper field.
3. A confirmation text and email would have been sent containing the merchant name and purchase amount.

Important: Carrier Billing was discontinued 3/22/24.

Here's how Carrier Billing charges and the breakdown of any applicable taxes for each purchase appear on your bill.

• For paper bills - Charges are under the Usage and Purchase > Purchases from Verizon or Purchases from Other Vendors section.
• In My Verizon - View your bill. Charges are under Charges By Line > Purchase from Verizon or Purchase from Other Vendors.

Contact the merchant as described in the website or application where you made the purchase.