City ID FAQs

City ID is an enhanced mobile Caller ID service that displays the city and state information of each incoming call.

City ID will be discontinued: The City ID service will be discontinued March 2019. If you’re a City ID subscriber, your subscription will automatically end at that time.

City ID is no longer available. You cannot sign up for a City ID subscription.

Get It Now devices:

1. Navigate to Media Center and choose Browse and Download.
2. Highlight City ID and select Options.
3. Select Erase and follow prompts.

BlackBerry® devices:

1. Press the Menu key to view applications.
2. Highlight the City ID icon.
3. Press the Menu key to view menu options.
4. Select Delete from the menu.
5. Press the Delete button to confirm deleting City ID.

Android™ devices:

1. Preloaded applications cannot be deleted from Android devices.

Get It Now devices:

1. Navigate to Media Center and choose Browse and Download.
2. Highlight City ID and select Options.
3. Select Cancel Subscription and follow the prompts.
   
   Note:
   • Return policy is 90 days from the one-time purchase date.
   • You can download the City ID application after unsubscribing by navigating to Media Center > Browse and Download > Get New Applications.
     

Android devices:

1. Launch City ID icon.
2. Choose Subscription status.
3. Select Unsubscribe.
4. Press Yes to confirm unsubscribing from City ID.

BlackBerry devices:

1. Press Menu key to view applications.
2. Highlight City ID icon.
3. Choose Subscription status.
4. Select Unsubscribe.
5. Press Yes to confirm unsubscribing from City ID.