Free Tile or S'well Promo FAQs

If you signed up for Tech Coach, Total Mobile Protection or Total Mobile Protection Multi-Device (which both include Tech Coach) between 4/2/18 and 5/31/18, you can choose to receive one of the following free promo items:

• Tile Mate - A Tile Mate is a small Bluetooth® tracker that you can attach to your keys, bags or nearly anything else you might lose easily. Learn more on the Tile Mate website.
• S'well bottle – A 17 oz stainless steel reusable water bottle that will help keep your drinks hot or cold. Learn more on the S'well bottle website.

Learn more about:

• Tech Coach – 24/7 live tech support service
• Total Mobile Protection – Protect your device from loss, theft and damage, plus unlimited access to Tech Coach
• Total Mobile Protection Multi-Device – Flexible coverage to protect any 3 devices on your account, plus unlimited access to Tech Coach

Eligibility restrictions apply. Offer available while supplies last. One free Tile Mate or S'well bottle per enrollment. Style/colors aren't guaranteed. Tile Mate not compatible with all device models.

To be eligible to receive a free Tile Mate or S'well bottle, you must:

• Enroll in one of the following services between 4/2/18 and 5/31/18:
  
  • Tech Coach
  • Total Mobile Protection (which includes Tech Coach)
  • Total Mobile Protection Multi-Device (which includes Tech Coach)
• Have a standard Verizon account or business account*
• Have an eligible smartphone or tablet that can download the Tech Coach app
• Fill out the online redemption form within 30 days of enrollment**

*Prepaid accounts aren't eligible for this promotion.

**You must remain enrolled for at least 1 week after submitting your redemption request to receive the free Tile Mate or S'well bottle.

To get your free Tile Mate or S'well bottle:

1. Sign up for one of the following services between 4/2/18 and 5/31/18:
   
   • Tech Coach
   • Total Mobile Protection (which includes Tech Coach)
   • Total Mobile Protection Multi-Device (which includes Tech Coach)
2. Check the welcome email sent to you with redemption instructions within a week of enrollment. It will be sent to the email address we have on file for the enrolled line or account.
   
   Note: You have 30 days from the date of enrollment in Tech Coach, Total Mobile Protection or Total Mobile Protection Multi-Device to submit the redemption form for your free Tile Mate or S'well bottle.


3. Fill out the redemption form and click Redeem Offer.

You've successfully submitted your redemption request. You'll see a confirmation screen that indicates when you can expect to receive your free Tile Mate or S'well bottle.

The Tile Mate or S'well bottle will be shipped approximately 2 weeks after you submit your redemption form. Please allow an additional 1-2 weeks for delivery.

After confirming your eligibility, the mobile number you provided in the redemption form will be sent a free text message with a tracking number. You can use that tracking number to obtain the expected delivery date for your free Tile Mate or S'well bottle.

You can check your promo item status by contacting Tech Coach through the Tech Coach app or by calling (877) 840-0220.

To receive the Tile Mate or S'well bottle, you must remain enrolled in Tech Coach, Total Mobile Protection or Total Mobile Protection Multi-Device for at least 1 week after the date you submit your redemption request.