Question 1

How much does Cruise Daily Pass cost?

Accepted Answer

Cruise Daily Pass costs $30/day per line. Note: If you're traveling with multiple cell phones to use on your cruise, each phone needs its own Cruise Daily Pass.

Question 2

How is Cruise Daily Pass activated and when will I be charged?

Accepted Answer

The $30/day per line Cruise Daily Pass charge only applies on the days you use service onboard a cruise ship. The 24-hour Cruise Daily Pass session starts when you do any of these:

Make or answer a phone call.
Send a text.
Use data. Includes background data (e.g., software updates, app refreshes and syncing, social media notifications, etc.).

Note:If you don't want a session started by background data, you can turn off cellular data on your phone.

Question 3

Do I need to remove Cruise Daily Pass once I get back home?

Accepted Answer

You don’t need to remove Cruise Daily Pass when you return to the US. Cruise Daily Pass charges only apply when you use your device onboard a cruise ship.

You can leave Cruise Daily Pass on your account so it's ready for your next cruise.

Note: You can remove Cruise Daily Pass anytime on your International plans page in My Verizon. Choose Cruise Daily Pass, then Manage Plan and follow the prompts.

Question 4

How do I stay updated about my Cruise Daily Pass?

Accepted Answer

We keep you updated about your Cruise Daily Pass status. We'll send you: A welcome notification with Cruise Daily Pass details and the International Care contact information. A text when your Cruise Daily Pass has been activated and when the session will end. A text when your 0.5 GB high-speed data allowance is used. You'll have the option to buy additional high-speed data for the rest of that session.

Question 5

Does Cruise Daily Pass cover international services while I'm on shore?

Accepted Answer

No. When you're on shore in another country, consider using TravelPass or our $100 International Monthly plan. Learn more with our International Travel FAQs.

Note: If you don't choose an international plan, you pay per minute for each text and per MB of data used (i.e., "Pay as You Go").

Question 6

How do I get more data once I use the 0.5 GB allowance?

Accepted Answer

When you've used your daily 0.5 GB high speed data allowance, cellular data is blocked unless you buy more data.

We'll send you a text message giving you the option to buy an additional 0.5 GB high speed data for the rest of your 24-hour Cruise Daily Pass session. The cost of the additional 0.5 GB is $25.

Question 7

If I already have an International travel plan on my line, why do I need Cruise Daily Pass?

Accepted Answer

Cruise Daily Pass provides cellular service while the cruise ship is sailing. The ship's cellular data service is turned off 12 miles before docking on land.

When you disembark, your International plan covers your journey on land.

Note: If you return to the ship* within the Cruise Daily Pass session, Cruise Daily Pass continues until the 24-hour session is over.

*The ship's cellular data service is turned on 12 miles after leaving the dock.

Question 8

How do I add Cruise Daily Pass to my mobile phone line?

Accepted Answer

You can add Cruise Daily Pass to your mobile phone line any of these ways: My Verizon app: In your account, select Plans & Services. Choose a phone line. Scroll to International Plans, then choose add new plan. Select the plan. My Verizon online: Visit our Trip Planner and follow the prompts. Reply to the welcome text we send when you board your cruise ship. Text the word "Cruise" to 4004.

Question 9

Which cruise lines are covered by Cruise Daily Pass?

Accepted Answer

Visit our Cruise Ship and Airplane page for a list of cruise lines that offer Cruise Daily Pass (under Cruise Daily Pass choose Review details).

Question 10

What is Cruise Daily Pass?

Accepted Answer

Cruise Daily Pass lets your phone stay connected when you're at sea. You can access: 0.5 GB of high speed data 50 minutes of talk to any destination ($1.99/minute is charged thereafter). Unlimited texts.

Question 11

How do I get TravelPass days on us?

Accepted Answer

You get TravelPass days on us when you have: 5G Get More*, 5G Do More* – Get a TravelPass day each month. Verizon Visa Card – You get 2 TravelPass days per calendar year if you apply and are approved for the Verizon Visa Card. *No longer available to add to your account.

Question 12

Do my TravelPass days expire?

Accepted Answer

Here's when your TravelPass days expire: Verizon Visa Card: TravelPass days expire at the end of the calendar year. 5G Get More* and 5G Do More* TravelPass days expire 12 months after you receive them. *No longer available to add to your account.

Question 13

Can I transfer my TravelPass days to another line on my account?

Accepted Answer

TravelPass days you get through the Verizon Visa Card can be transferred to another eligible line on the account. The Account Owner or Account Manager can make the transfer through the My Verizon app: Go to your TravelPass bank in the My Verizon app. Tap Manage. Tap Reassign next to the TravelPass day you want to transfer to another line. Select the eligible line you want to reassign the TravelPass day to. The TravelPass day is now assigned to that line. Note: TravelPass days you receive from your Verizon Visa Card won’t automatically be assigned. You can view them and assign them on the Use Rewards tab of the Verizon Up screen in the My Verizon app. TravelPass days earned with 5G Get More* or 5G Do More* phone plans can't be transferred to other lines. *No longer available to add to your account.

Question 14

How do I use my TravelPass days?

Accepted Answer

The TravelPass days assigned to your line are automatically used when you have TravelPass active on your line and travel outside the US to a TravelPass country. When you arrive at your international destination, you receive a text message telling you how many TravelPass days you have. Once all your TravelPass days are used, the normal TravelPass daily fee will be applied. Note: TravelPass days aren't eligible for use on cruise ships.

Question 15

Can I see how many TravelPass days I have?

Accepted Answer

All of your TravelPass days are stored in your TravelPass bank. To view your TravelPass bank: In the My Verizon app, tap the Menu icon in the top left corner of the screen. Tap Verizon Up. Scroll down to Manage your TravelPass days. You’ll see the number of TravelPass days you have. You can tap Manage to see the expiration dates of each of your TravelPass days and/or transfer* them to another eligible line on your account. *TravelPass days earned with 5G Get More or 5G Do More phone plans can't be transferred to other lines.

Question 16

How do I stay updated about my In-flight Daily Pass session?

Accepted Answer

We'll keep you updated about your In-flight Daily Pass session by sending you: A welcome text with pricing details and International Care contact information. A text when an In-flight Daily Pass session has been activated and the time the session will end.

Question 17

How do I add In-flight Daily Pass to my line?

Accepted Answer

You don't need to add In-flight Daily Pass to your line. Where service is available, when you board an international flight we'll send you a message offering you In-flight Daily Pass. To accept, simply reply "FLIGHT" to the message.

Question 18

How much does In-flight Daily Pass Cost?

Accepted Answer

In-flight Daily Pass gives you unlimited In-flight data for just $20/day per line.* *Available while in the air on international flights that offer In-flight Daily Pass service.

Question 19

How do I remove In-flight Daily Pass from my phone line?

Accepted Answer

You don't need to remove In-flight Daily Pass. In-flight Daily Pass is automatically removed from your line when your 24-hour session ends.

Note: When you disembark from your international flight during a session, you pay applicable rates for the country you're visiting. Learn about international plans and rates with our International Travel FAQs.

Question 20

How do I know if the service is available on my international flight?

Accepted Answer

Where service is available, when you board an international flight we'll send you a message offering you In-flight Daily Pass.

Question 21

How is In-flight Daily Pass activated and when will I be charged?

Accepted Answer

When you board a participating international flight, we send an In-flight Daily Pass welcome text message:*

Reply “FLIGHT” to opt-in:

Your 24-hour In-Flight Daily Pass session for unlimited data begins.
The $20/day per line is billed to your Verizon account.

Good to know: You can use your In-Flight Daily Pass session on all participating international flights within that 24 hour session. To begin a new 24-hour In-Flight Daily pass session, simply opt-in on another participating international flight.

Visit our international travel page to learn more.

*Your device’s cellular data must be ON. Airplane mode must be OFF.

Question 22

Are there any restrictions when I use In-flight Daily Pass?

Accepted Answer

You should follow any guidance from your airline about the use of phones while onboard the airplane.

Question 23

What is In-flight Daily Pass?

Accepted Answer

In-flight Daily Pass helps your phone stay connected to data when you're flying internationally*. With Verizon's in-flight Daily Pass, browse the web, use apps and check your email.

*Available while in the air on international flights that offer In-flight Daily Pass service.

Question 24

Do I have to opt in every day to use TravelPass?

Accepted Answer

No, you don't need to opt in every day. Add TravelPass once and it stays on your line so you're all set for your next trip. You're only charged for the days that you use your device in a TravelPass country. There's no charge when you're in the US.

Question 25

I reached the daily high speed data limit on TravelPass. How do I get more high speed data?

Accepted Answer

TravelPass gives you high-speed data for the first 2 GB/day. After that, you'll have unlimited data at 3G speeds for the remainder of your TravelPass session. To get more high speed data: We'll send you a text message with an offer for an additional 2 GB of high speed data to use during the same 24-hour session. The additional 2 GB data is $5 in Mexico and Canada and $10 in all other TravelPass countries. Reply speed to this text to get the added high speed data to use in the same 24-hour session. You can buy additional 2 GB of high speed data multiple times during a single 24-hour session. Note: Additional high speed data sessions are not available in Armenia, Azerbaijan, Burkina Faso, Bangladesh, Cyprus, Faroe Islands, Gabon, Georgia, Gibraltar, Greenland, Kazakhstan, Kenya, Kyrgyzstan, Monaco, Mongolia, Mozambique, Pakistan, French Polynesia, Tajikistan, Uzbekistan.

Question 26

Do I need to cancel TravelPass when I return to the US?

Accepted Answer

No, you don't need to cancel TravelPass when you return to the US. TravelPass only triggers a daily charge when you use your device while traveling outside the US in a TravelPass country. So you can leave TravelPass on your account for no charge and it will be ready to activate a new 24-hour session the next time you travel abroad.

In-flight Daily Pass and Cruise Daily Pass FAQs

About In-flight Daily Pass