International Travel Program FAQs

The International Travel Program provides wireless service with a basic phone, smartphone or USB modem when you're traveling for 21 days or less to an international destination where CDMA coverage isn't available or GSM coverage is more readily available. You don't have to pay a rental fee or security deposit to use the International Travel Program device. With the International Travel Program you'll:

• Receive a device, a charger and travel adapters* before leaving the US
• Pay the one-time shipping cost for the device
• Be charged for any minutes, messages and data incurred while using the International Travel Program device
• Receive no separate bills; all charges will appear on your monthly Verizon Wireless bills
• Keep your regular phone number
• Have access to 24-hour Global Support
  

To order an International Travel Program device or to activate one, call (800) 711-8300 while in the US.

You can use an International Travel Program device if you're traveling to a country without CDMA coverage, which includes most of Europe, Africa, South America and Australia. You can also use the International Travel Program in a country where GSM coverage is more readily available.

Note: The International Travel Program device can't be taken to or used in Cuba, Iran, North Korea or any other country where possession or use is against the law.

For help deciding whether you should use the International Travel Program, call (800) 711-8300 while in the US.

You're eligible for the International Travel Program if you have:

• A Verizon Wireless device
• Plans to travel in a country without CDMA coverage or where GSM coverage is more readily available
• Booked a trip for 21 days or less
• A standard monthly account (i.e., not prepaid, Home Phone Connect or Push to Talk) in good standing for at least 90 days
• A consumer, corporate, employee or government account
  

Note: The International Travel Program device can't be taken to or used in Cuba, Iran, North Korea or any other country where possession or use is against the law.

For help determining your eligibility for the International Travel Program, call (800) 711-8300 while in the US.

Get more plan flexibility and international options with the new Verizon Plan Unlimited. The new Verizon Plan Unlimited includes talk, text and data* allowances while in Mexico and Canada at no additional charge. Learn more about the new Verizon Plan Unlimited.

*4G data speeds apply for the first 0.5 GB/day with reduced speeds thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.

The shipping charge for an International Travel Program device includes shipping to you in the US and back to Verizon Wireless. Standard 2-business day shipping is $19.99.

Notes:

• Other shipping options may be available depending on where the device is being shipped. Check with the International Support Specialist when ordering the International Travel Program device for other options.
  
  
• Orders must be placed by 5:30 PM PT Monday-Friday and 5 PM PT on Saturday to receive in 2 business days. For example:
  
  
  • If you want the International Travel Program device on Wednesday, you'll need to place the order by 5:30 PM PT on Monday.
    
    
  • If you want the International Travel Program device by Tuesday, you'll need to order by 5 PM PT on Saturday.

Call (800) 711-8300 while in the US to order an International Travel Program device.

Review our International Plans and Rates page for information about plans you can add while you're traveling outside the US, including standard voice, text and data rates.

No, there are no daily rental fees charged for the International Travel Program.

No, there's no security deposit associated with the International Travel Program.

No, you'll keep your regular mobile number and voicemail. You can also transfer your contacts to the International Travel Program device using Verizon Cloud or Backup Assistant Plus.

Yes, you'll need to activate and program the device from the US before traveling. Follow the instructions below to activate and program the device based on the type of device you've received.

3G Device*

1. Use a phone other than the International Travel Program device to call (877) 807-4646.
   
   
2. Provide the following information when prompted:
   
   
   • Your US mobile number
   • Account PIN
     
   • The order number on your receipt
     
     Note: If you don't have an account PIN, provide the last 4 digits of your Social Security Number or Tax ID number.
     
3. Charge the device's battery completely.
   
   
4. From the International Travel Program device, call *228 toll- and airtime-free.
   
   
5. When prompted, select option 1 to program the device.
   
   
6. Wait until you hear a confirmation that programming is complete.

*If your International Travel Program device is iPhone®, turn it on and follow the activation steps on the screen. Then, proceed using steps 4-6 listed above.

For BlackBerry® device users, make sure your email service works on your International Travel Program device in the US before traveling. If you use BlackBerry Enterprise Server (corporate email), contact your IT department to switch your email to your Global Travel Program device. If you use the BlackBerry Internet Service (Yahoo!®, Hotmail®, AOL®, etc.), you'll need to set up your email under the email settings on the International Travel Program device.

4G LTE Device

1. Use a phone other than the International Travel Program device to call (877) 807-4646.
   
   
2. Provide the following information when prompted:
   
   
   • Your US mobile number
   • Account PIN
     
   • The order number on your receipt.
     
     Note: If you don't have an account PIN, provide the last 4 digits of your Social Security Number or Tax ID number
     
3. Charge the device's battery completely.
   
   
4. Turn on the device to make sure it's working properly.

All Devices

If you want access to your contacts, you'll need to back them up to Verizon Cloud or Backup Assistant Plus from your original device, and then sync them to the International Travel Program device.

If you have any problems, call (800) 711-8300.

If you plan to use any data while traveling to one of the more than 140 countries with preferred pricing, we suggest adding an international data plan for $25/100 MB. The standard international data rate is $2.05/MB. Using turn-by-turn directions in a navigation app consumes about 5 MB/hour, and accessing the internet twice uses about 1 MB.

Review our International Plans and Rates page for more information. Refer to our International Data Tips page for information about using data while traveling outside the US.

The new Verizon Plan Unlimited gives you unlimited calling to Mexico and Canada. Plus use your domestic talk, text and data* allowance while in Mexico and Canada at no additional charge. Learn more about the new Verizon Plan Unlimited.

*4G data speeds apply for the first 0.5 GB/day with reduced speeds thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Mexico or Canada, use of those services in those countries may be removed or limited.

It depends on the type of Global Travel Program device you're using.

• Android™ - Yes, you can download and use apps with a Google™ account to sign in to Google Play™ Store.
  
  
• iPhone - Yes, you can download and use apps with an Apple® account to sign in to the Apple App Store℠.
  
  
• BlackBerry® - Yes, you can download and use apps with a BlackBerry account to sign in to BlackBerry World™.
  
  
• Basic phone - No, you can't download apps.

Note: If your International Travel Program device isn't connected to Wi-Fi while downloading and using apps, you'll be charged for your data usage.

If you plan to use any data while traveling to one of the more than 140 countries with preferred pricing, we suggest adding an international data plan for $25/100 MB. The standard international data rate is $2.05/MB. Using turn-by-turn directions in a navigation app consumes about 5 MB/hour, and accessing the internet twice uses about 1 MB.

Review our International Plans and Rates page for more information. Refer to our International Data Tips page for information about using data while traveling outside the US.

Yes, you can use the internet to check your email while traveling. However, you'll be charged for your data usage.

If you plan to use any data while traveling to one of the more than 140 countries with preferred pricing, we suggest adding an international data plan for $25/100 MB. The standard international data rate is $2.05/MB. Using turn-by-turn directions in a navigation app consumes about 5 MB/hour, and accessing the internet twice uses about 1 MB.

Review our International Plans and Rates page for more information. Refer to our International Data Tips page for information about using data while traveling outside the US.

Yes, you can send and receive text and multimedia messages with the International Travel Program phone. However, you'll be charged for each message sent and received while traveling at our International Messaging Rates. Additionally, you'll be charged data usage for multimedia messages sent and received.

If you plan to use any data while traveling to one of the more than 140 countries with preferred pricing, we suggest adding an international data plan for $25/100 MB. The standard international data rate is $2.05/MB. Using turn-by-turn directions in a navigation app consumes about 5 MB/hour, and accessing the internet twice uses about 1 MB.

Review our International Plans and Rates page for more information. Refer to our International Data Tips page for information about using data while traveling outside the US.

Yes, you can take pictures and videos with the International Travel Program device.

While you have the International Travel Program device, you can upload your pictures and videos to a computer using the USB/charging cord that came with the device. To save the pictures or videos to a computer:

1. Plug the charging cord into the device.
2. Remove the end that plugs into an outlet to reveal the USB connector.
3. Plug the USB connector into a USB port on your computer.
4. Your computer should recognize the connected device and prompt you to save your content.

You've successfully transferred your content from the International Travel Program device to a computer.

While in the US, call (800) 711-8300 to speak to an International Support Specialist.

For support while traveling abroad, call (908) 559-4899. If your device isn't working, refer to the Toll Free Numbers on our International Support page to contact us toll-free from a landline.

You'll need to return the International Travel Program device within 30 days of the date you ordered it. To return the device:

1. Put the device, power cable, adapters and any other accessories you didn't purchase back into the box it came in.
   
   
2. Attach the return shipping label that was included with the device to the outside of the box.
   
   
3. Return the device through FedEx®. You can:
   
   • Arrange a pickup with FedEx online
   • Return it to a FedEx drop box
   • Call FedEx at (800) 463-3339 to arrange a pickup

Once you return the International Travel Program device, you'll need to reactivate your original device.

Yes, you can order another return shipping label online on the My Orders page in My Verizon.

You'll be charged the following amounts according to the type of device you were provided:

• Smartphone: $375
• Basic phone / USB modem: $199

You'll also be billed for any charges you incurred while using the International Travel Program device, which will appear on your Verizon Wireless bill in 1-2 billing cycles.

It depends on the type of device you have:

3G Device

1. Use a phone other than your original device to call (800) 711-8300.
2. Select International Activation and Deactivation when prompted.
3. Charge the device's battery completely.
4. From your original device, call *228 toll- and airtime-free.
5. When prompted, select option 1 to program the device.
6. Wait until you hear a confirmation that programming is complete.

You’ve successfully reactivated your original device.

4G LTE Device

1. Use a phone other than your original device to call (800) 711-8300.
2. Select International Activation and Deactivation when prompted.
3. Charge the device's battery completely.
4. Turn on the device to make sure it's working properly.

You’ve successfully reactivated your original device.