Session status messages
Session Status
Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue.

Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon Internet Gateway - Soft Reset

Here's how to reboot the Internet Gateway if you can't browse the internet or connect via Wi-Fi.

A soft reset (powering the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. In most cases, a soft reset doesn't affect data on the device.

The reboot process could take up to 2 minutes. Allow all the appropriate LEDs to light up.

Remove the power adapter from the DC jack and wait approximately 10 seconds prior to re-inserting it.