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Live Chat FAQs

General Information

    What is Live Chat and how do I use it?

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    Live Chat is a service where you can chat online with one of our Sales or Customer Service Representatives. You can access Live Chat from a variety of pages on Verizonwireless.com when a chat representative is available.*

    • Go to our Contact Us page.
    • Scroll down to the "Want to Talk to Someone?" section and click Chat.
    • Select the category for which you need help:
      • Managing my account
      • Understanding my bill
      • Traveling abroad
      • Using my device
      • Shopping Verizon
      *Live Chat will be unavailable if all of our representatives are busy or it's outside our operating hours.

     

    When can I chat with an online representative?

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    English language Sales and Customer Service Representatives are available 24/7. For Spanish language Customer Service Representatives:

    • 8:00 AM – 1:00 AM EST Monday – Friday
    • 11:00AM – 11:00 PM EST Saturday and Sunday

    We won't be able to offer a "Chat Now" button if all of our representatives are chatting with other customers.

    Sometimes your website has a "Chat Now" button and sometimes it doesn't. Why?

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    You'll see a "Chat Now" button only when we have agents available to chat with you.

    Why am I getting an invitation to chat?

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    We want to make sure you're having a good experience on our website. If you're on a page for a certain amount of time, we may offer an invitation to chat so we can answer any questions you may have.