Question 1

What was the Multimedia Messaging / PIX Place Online Album?

Accepted Answer

The Multimedia Messaging / PIX Place Online Album was an online service that let you send, receive and manage your pictures and videos online.

It was included with each activation of multimedia messaging device. However, now the Multimedia Messaging / PIX Place Online Album has been upgraded to Verizon Cloud.

Please refer to the Discontinuation / Upgrade to Verizon Cloud section below for more information about this upgrade.

Question 2

Can I send and receive multimedia messages with someone on another mobile device?

Accepted Answer

Yes, you can send and receive messages from the following wireless carriers: Alltel AT&T / Cingular* Bell Mobility Boost Mobile Caroline West Cincinnati Bell Wireless Coral Wireless Cricket / Leap Wireless Dobson Helio Wireless Iowa Wireless Metro PCS nTelos Rogers Sprint / Nextel SunCom Wireless Telus T-Mobile Union Tel US Cellular Virgin Mobile USA Viaero Wireless To see a complete list of supported International Carriers look here: www.verizonwireless.com/internationalmessaging *NOTE: With regard to video messages, Cingular will only accept video messages with file sizes of 100Kb or less. If this size is exceeded, Cingular will deliver the message, but not the video attachment. Verizon Wireless phones are capable of recording videos of 30 seconds length and 200Kb file size. Before sending your video message to a Cingular friend, make sure to check the size of the video to make sure it is 100Kb or less. All video messages sent from Cingular customers to Verizon Wireless customers will be delivered.

Question 3

How do I compose a picture message using files uploaded to the Multimedia Messaging website (formerly PIX Place)?

Accepted Answer

Login to Multimedia Messaging. Select Send a Message from the menu on the left side of the page. From the section Look Inside, choose the folder that contains the image or media element you would like to use. Click and drag the thumbnail of the media element(s) from the center window and drop them on empty slides in the right most window. Click on Preview & Send. In the Send To field enter the recipients (up to ten mobile numbers or valid E-Mail addresses separated by commas) of the message. In the Subject field enter the message subject and click SEND. Click on OK after the message confirmation.

Question 4

What file types can I use to create multimedia messages?

Accepted Answer

You can compose messages using images, audio files, video files, and text. The following image types can be used to create a multimedia message: JPEG (*.jpg, *.jpeg, *.jpe) BMP (*.bmp) PNG (*.png) GIF (*.gif) 3G2 (*.3g2) 3GP (*.3gp) MPEG4 (*.mpg) The following audio type can be used to create a picture message: MIDI (*.midi)

Question 5

What is a slide?

Accepted Answer

A slide can consist of three elements: one picture or video, audio, and text.* If all three elements are contained within a slide, the audio file plays while the picture and text are presented on the screen of the device. A message composed at the Multimedia Messaging website (formerly PIX Place) can contain up to nine slides. *In the special case of a video media element, only text can be added to the single slide when composing the message.

Question 6

I am a Verizon Wireless customer but am having problems sending a picture message from the Multimedia Messaging website. Who can I contact?

Accepted Answer

Please contact customer service by dialing *611 from your mobile phone.

Question 7

Can I compose and send video messages from the Multimedia Messaging website?

Accepted Answer

Yes. But in the case of a video message, only one slide can be populated with the video media element and only text can be added to the slide. With picture messages, a maximum of 9 slides can be composed with a picture, text and audio for each slide if desired.

Question 8

Can I send multimedia messages from the Multimedia Messaging website to my friend's non-Verizon Wireless phone?

Accepted Answer

No, however you can send multimedia messages from your phone to your friend's non-Verizon Wireless phone, as long as your friend uses one of the following carrier's service: Alltel AT&T / Cingular* Bell Mobility Boost Mobile Caroline West Cincinnati Bell Wireless Coral Wireless Cricket / Leap Wireless Dobson Helio Wireless Iowa Wireless Metro PCS nTelos Rogers Sprint / Nextel SunCom Wireless Telus T-Mobile Union Tel US Cellular Virgin Mobile USA Viaero Wireless To see a complete list of supported International Carriers look here: www.verizonwireless.com/internationalmessaging * Note: With regard to video messages, Cingular will only accept video messages with file sizes of 100Kb or less. If this size is exceeded, Cingular will deliver the message, but not the video attachment. Verizon Wireless phones are capable of recording videos of 30 seconds length and 200Kb file size. Before sending your video message to a Cingular friend, make sure to check the size of the video to make sure it is 100Kb or less in size. All video messages sent from Cingular customers to Verizon Wireless customers will be delivered.

Question 9

What is the Gallery?

Accepted Answer

The Gallery contains hundreds of FREE images and sounds that you can use to create Picture Messages. New stuff is added all the time!

Question 10

How do I send a picture from the Gallery after I have logged in?

Accepted Answer

Mouse over the Create Messages tab and click on Send PIX/FLIX Message from the drop down menu. From the left-hand side, select the Gallery that contains the desired images. Click and drag the thumbnail of the media element(s) from the center window and drop them on empty slides in the right most window. Click on Preview & Send. In the Send To field enter the recipients (up to ten mobile numbers or valid E-Mail addresses separated by commas) of the message. In the Subject field enter the message subject and click SEND. Click OK.

Question 11

How do I order prints of my pictures on the Multimedia Messaging website?

Accepted Answer

Navigate to the Gallery from which you wish to order prints. Click on the Order Prints button. Select the pictures you would like to print or click on the "Select All" check box to select all the pictures in the Gallery. NOTE: Only JPEG and TIF picture types will display for printing. Select the Print Fulfiller and delivery method on the right side. The "Pick Up at Store" option will provide local retailers from which you can pickup and pay for your prints. The "Receive by Mail" option requires a credit card for payment and will ship the prints right back to your home. Print the page that has your fulfiller contact information and save for your records. Click the Continue button and your prints will be transferred to the fulfiller website where your order (and payment, if paying by credit card) will be processed. Follow the instructions on the fulfiller site to complete your order.

Question 12

What are my print delivery options?

Accepted Answer

The "Pick Up at Store" option will provide you local retail stores to choose for pick up of your prints. Depending on the retailer, you will 1-hour, 2-hour, or daily pickup options to choose from. With this option you will have the option of paying by credit card after you are transferred to the chosen print fulfiller web site or paying for your prints when you pick them up from the chosen retail store. The Receive by Mail option will deliver the prints to your home address. This option only allows for credit card payment, which will be processed after you are transferred to the chosen fulfiller web site.

Question 13

Who do I call if I have a question about my print order?

Accepted Answer

For an order picked up at a retail store, the store will answer any questions or concerns for your print order. For an order delivered by mail, please contact the print fulfiller for any questions or concerns.

Question 14

When was Multimedia Messaging / PIX Place Online Album discontinued?

Accepted Answer

On 10/1/14, Multimedia Messaging / PIX Place Online Album was officially discontinued. Pictures or videos that were stored in the Multimedia Messaging / PIX Place Online Album are no longer available to view or download.

Question 15

How do I use Verizon Cloud if my phone isn't picture/video capable?

Accepted Answer

If your phone isn’t picture/video capable, you’ll no longer be able to send or receive pictures or videos using the Multimedia Messaging / PIX Place Online Album service.

Learn how to use Verizon Cloud if your device isn’t picture/video capable.

Question 16

What happened to my Multimedia Messaging / PIX Place Online Album Premium subscription?

Accepted Answer

All Multimedia Messaging / PIX Place Online Album Premium subscriptions were canceled on 10/1/14.

Question 17

Where can I upload content now that I can't access my Multimedia Messaging / PIX Place Online Album?

Accepted Answer

You can upload content directly to Verizon Cloud using your phone, if you have a Verizon Cloud account. You can then manage your content from a computer or the web.

Note: Prepaid accounts aren't eligible to move from PIX Place to Verizon Cloud.

To sign up for Verizon Cloud:

Go to our Verizon Cloud page on your computer.
Click Get Cloud Storage.
Sign in with your User ID and Password for My Verizon.

Note: If you don't have a My Verizon account yet, you can sign up for My Verizon online for free.
Click Get it now in the Verizon Cloud section.
When the Checkout window opens, select the compatible device(s) you'd like the product added to.
Click Confirm Purchase to complete the checkout process for the selected devices.
Click OK on the confirmation screen.

Note: If applicable, a free text message with a link to download the app will be sent to the device(s) you've selected. If you don't want to receive a text confirmation, uncheck the box before clicking OK, and no text message will be sent.

You've successfully signed up for Verizon Cloud.

Question 18

How do I upload to Verizon Cloud from my basic phone?

Accepted Answer

You can upload pictures and videos to your Verizon Cloud account directly from your basic phone.

To do this, use the same To Online Album or To PIX Place option you used with the Multimedia Messaging / PIX Place Online Album:

Select the picture or video you want to upload.
Select Options.
Scroll down and select To PIX Place or To Online Album.

You've successfully uploaded your picture or video to Verizon Cloud.

Question 19

How do I upload and manage Verizon Cloud with my computer?

Accepted Answer

You can access Verizon Cloud online using the Cloud website. You can also download and install the desktop app from our Verizon Cloud page.

For more information on setting up and using the desktop app, refer to the Verizon Cloud Desktop Application User Guide (PDF*).

To view the PDF file, you may need to download the free Adobe Acrobat Reader.

Question 20

How do I upgrade my Verizon Cloud storage plan?

Accepted Answer

You can upgrade your Cloud storage plan online:

Go to the Products & Apps page in My Verizon.
Click the Manage Your Products tab at the top of the page.
If you have multiple lines on your account, select the line you want to upgrade Cloud on.
Scroll to the Verizon Cloud section, and click Upgrade for the amount of space you want to upgrade to.
Review the changes and bill impacts on the confirmation pop-up, and click Upgrade Now when finished.

You've successfully upgraded your Verizon Cloud storage plan.

Note: You can also upgrade your storage from within the Verizon Cloud app for your smartphone or tablet. Go to Settings and tap Upgrade. Then follow the onscreen prompts.

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