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Verizon Smart Rewards FAQs

General Information

    What's happening to Verizon Smart Rewards?

    Verizon Wireless was the first in the wireless industry with the launch of Verizon Smart Rewards in January 2014.

    Since then we've been exploring ways to improve the program:

    • More Verizon Wireless offers
    • Simple ways to earn benefits and points
    • Clarity in program navigation and options
    • More overall value from the points and benefits earned

    We listened, and created a new rewards program called Verizon Up.

    Verizon Smart Rewards has been discontinued.

    What if I have a question about a Smart Rewards sweepstakes I won, or merchandise purchased through Smart Rewards, but haven't used yet?

    Visit SmartRewardsOfficialRules.com to read the official rules, or call 866-257-3927 between:

    • Mon - Fri: 9 AM - 9 PM ET
    • Sat - Sun: 10 AM - 3 PM ET

    What is the new rewards program, Verizon Up?

    Verizon Up provides rewards you really want, and access to experiences you'll never forget.

    When you join Verizon Up, you can look forward to rewards from Verizon as well as exciting brands, experiences like live concerts, sporting events, movies, and special once-in-a-lifetime "Dream Tickets" that will create memories you'll tell your grandkids about.

    Learn more about Verizon Up.

    What's the difference between Smart Rewards and Verizon Up?

    Verizon Up provides even more of what you want from a rewards program. Here are a few differences:

    • Verizon Up is simple. You earn credits for what you spend on Verizon Wireless products and services on your Wireless bill.
    • One credit equals one reward in Verizon Up. There may even be surprise rewards that don't require a credit.
    • Verizon Up rewards may become more tailored to your interests the longer you're in the program.

    What happened to my Smart Rewards points?

    All remaining, unused Smart Rewards points expired on October 31, 2017 when the Smart Rewards program ended.

    Can I transfer my Smart Rewards points to Verizon Up?

    No. Because Verizon Up is a new experience where you earn rewards differently, Smart Rewards points won't transfer.  

     

    If I'm an existing Smart Rewards user, will I be enrolled in the new program automatically?

    No. Enrollment in Verizon Up isn't automatic.

    Learn how to enroll in Verizon Up.

    What about my Verizon Selects enrollment?

    When you signed up for Smart Rewards, you may have enrolled in our Verizon Selects marketing program. Your Selects enrollment isn't changing, and you can opt out at any time in the Verizon Selects Preference Center in My Verizon. However, to enroll in Verizon Up, you will also need to be part of Verizon Selects.