Session status messages
Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Upgrade Fee FAQs

General Information

    What is the upgrade fee?

    You'll be charged a $30 upgrade fee if you purchase a new device at retail price or through the device payment program.  

    Will I also be billed an activation fee in addition to the upgrade fee?

    No, you won't be charged the activation fee in addition to the upgrade fee.

    The activation fee is a one-time charge billed when establishing a new line of service. The upgrade fee applies when you purchase a new device to replace an old device on an existing line.

    Will the upgrade fee be refunded if I return the device?

    If you return the device within 14 days of the date of purchase, the upgrade fee will be refunded.