Verizon Voice Gateway FAQs

The Verizon Voice Gateway connects traditional landline phones to the Verizon 4G LTE or 5G wireless network, or uses Voice Over Internet Protocol (VoIP). Users must provide their own landline handset and subscribe to the monthly service.

It serves as a bridge between analog hardware and modern digital infrastructure.

Verizon Voice Gateway is compatible with most landline telephone handsets. Any handset (landline-type phone) that has an RJ11 port works with the Voice Gateway.

The Voice Gateway supports the following services:

• Phone
• Fax

Key Features:

• Flexible calling: (4G/5G) or VoIP (via Wi-Fi or Ethernet).
• Support for home systems: Supports RJ11 (Fax) and RJ31 (Alarm Panels).
• Stays on during power outages: Compatible with USB-C portable batteries and dedicated backup battery options.

No, the Voice Gateway will work with any internet service provider you use at home, while the Voice Gateway uses voice over Ethernet or voice over Wi-Fi.

Yes, the monthly plan for the Voice Gateway is required. Having a standard mobile plan or phone isn't required.

Good to know: The Verizon Voice Gateway is a proprietary hardware device that must be paired with a compatible Verizon voice service plan to function. It cannot be purchased as a standalone "unlocked" device for use with other carriers.

Visit our Verizon Voice Gateway product page for current pricing.

Yes, you can call 911 using this device. Emergency services will be sent to the physical address you used when you signed up for your plan.

It's not recommended to move the device. Your 911 emergency service is linked to the specific address you provided when you ordered the device. Using it elsewhere may prevent emergency responders from finding you.

Yes, the Voice Gateway is fully compatible with TTY handsets.

Yes, if the replaceable AA lithium batteries that come with the Voice Gateway are installed, the Voice Gateway can continue to operate for 24 hours on standby during a power outage. You can also connect a USB-C power bank to the Voice Gateway's USB-C port to further extend the standby time.

Keep in mind: Power banks connected to the Voice Gateway must be able to provide at least 10W (5V/2A) of power.

The replaceable AA Lithium batteries provide about 3 hours of talk time or 24 hours of standby time (when the phone isn't in use).

No, the monthly plan only covers domestic calls within the United States.

To hear your messages, dial *86 from your home phone. You can also call your 10-digit home number from any other phone and press # when the greeting starts. You will need your password to listen to messages.

• USB-C Port: Used to plug in the power adapter or a backup power bank.
• RJ-11 (Phone/Fax): Used to plug in your home phone or fax machine.
• RJ-31: Used to connect external devices like home alarm panels. (Note: The Gateway sends the signal but does not monitor the alarm for you).
• RJ-45 (Ethernet): Used to connect the Gateway to your home internet router.

No, the Wi-Fi feature on this device is only used to help provide clear voice service. It cannot provide internet to your other devices.

You should install the external antennas if you have a weak signal or are experiencing poor voice quality.

The device usually connects to Verizon's 4G or 5G network. If you are in an area with a weak cell signal, you can connect the Gateway to your home Wi-Fi or a router via an Ethernet cable to ensure your calls stay clear.

Keep in mind: An Ethernet cable is recommended for the most reliable connection.

We don't have a pre-order signal check. However, if you usually have reliable Verizon wireless cell service at your address, the Voice Gateway will likely work well for you.