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Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue.

Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Software Upgrade Assistant (Quanta) - Software Update

Here's how to upgrade the software on your Quanta device if the software update failed.

This helps you update the software on your Quanta device using your computer, in the event an Over-the-Air (OTA) software update fails.

The software upgrade process may take up to 30-35 minutes (depends on internet speed).

Don't disconnect the device from the computer or power off the device until the update completes.

You won't be able to use your wireless device during the upgrade process.

Windows®

Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.

Ensure the wireless device is powered on and connected to a compatible computer using the supplied USB cable.

If prompted, disable device lock setting then reconnect the wireless device.

The Software Upgrade Assistant automatically searches for updates for your device.

When prompted with "Ready to Start?", click

START UPDATE

to begin the software upgrade process.

The software upgrade begins once the software upgrade package is downloaded and progress of download and upgrade show via a status bar.

The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.

Images may vary depending upon device type.

Click

Exit

when prompted with "Update Successful."

If the update fails to install, refer to the Software Repair Assistant for further assistance.

Macintosh®