TCL TAB FAMILY EDITION - Factory Data Reset (Powered Off)
Here's how to factory / hard reset your TCL TAB FAMILY EDITION if the screen freezes or app, audio or sync issues occur and the device won't start up.
- If the device is responsive and can be powered on, the preferred reset method should be performed.
- For devices with Android™ Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
- Attempt to sign in with any Google account previously used on the device.
- Reset the password via the https://www.google.com/accounts/recovery website.
- Perform a factory data reset only if absolutely necessary as it removes all data including:
- Contacts
- Email accounts
- System and app data
- App settings
- Downloaded apps
- Media (Music, pictures and videos, etc.)
If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.
- Ensure the device is powered off.
- Press and hold theVolume down buttonthen press and hold thePower button.
- When the TCL logo appears, release thePower buttonbut continue to hold theVolume Down buttonuntil the 'Android Recovery' screen appears.If the Power button is released before the TCL logo appears, the device won't boot into Recovery Mode.
- SelectWipe data / factory reset.Use the Volume buttons to cycle through available options and the Power button to select.The image below is an example.
- SelectFactory data reset.Allow several seconds for the factory data reset to complete.The image below is an example.
- SelectReboot system now.The image below is an example.Allow several minutes for the reboot process to complete.If applicable, set up your device.
