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One Talk CP925 / CP965 IP Conference Phone - Use Intercom Key

2026-10-27 09:32:17.628

One Talk CP925 / CP965 IP Conference Phone - Use Intercom Key

Here's how to use the intercom key on your One Talk CP925 / CP965 IP Conference Phone.
  • Intercom enables you to place an intercom call that is answered automatically on the contact's phone as long as the contact is not in an active call.
  • Intercom is not available on all servers. Contact your system admin for more info.

Place an Intercom Call

The target phone plays a warning tone and automatically answers the call in speakerphone (hands-free) mode by default. When the target phone has an active call, the intercom call is answered automatically after the active call ends.
  1. From the Home screen, tap the
    DSSkey
    .
  2. Long tap the desired line key.
  3. Tap
    Intercom
     from the type field.
  4. Select the desired line from the 'Account ID' field.
  5. Do one of the following:
    • Enter the string that appears on the phone screen in the Label field. Enter the target extension number in the Value field.
    • Tap the
      Directory icon
       then select the desired contact.
  6. Tap the
    Intercom key
     to place an intercom call.

Answer an Intercom Call

  • By default, when there is an incoming intercom call, the phone plays a warning tone and automatically answers the incoming call.
  • If your phone is set to answer intercom calls with your microphone muted, you need to tap the Mute touch key to unmute your microphone before responding to the call.
The following behaviors can be configured when receiving an intercom call.
  1. From the Home screen, navigate:
    More
    Features
    Intercom
    .
    • Intercom Allow
      : allows the phone to automatically answer an incoming intercom call. If you disable this feature, the phone handles an incoming intercom call like a normal incoming call.
      Your system admin can set a period of delay time before the phone automatically answers intercom calls.
    • Intercom Mute
      : allows the phone to mute the microphone when incoming intercom calls are answered automatically.
      To enable the phone to receive a new incoming call when it already has an active call, make sure Call Waiting is enabled on the phone in advance.