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Software Upgrade Assistant (ASUS) - Initial Setup

2026-10-27 10:21:00.356

Software Upgrade Assistant (ASUS) - Initial Setup

  • This shows you how to install the ASUS Upgrade Assistant on your PC or Mac to use if the Over the Air software upgrade fails.
  • If the update fails to install, please refer to the Software Repair Assistant for further assistance.
Ensure the following system requirements are met prior to installation of the Software Upgrade Assistant (SUA):
  • Windows XP (SP1, SP2 or SP3), Windows Vista, Windows 7, Windows 8, and Windows 10.
  • PIII 1000 MHz CPU or higher
  • 512 MB of RAM or more
  • At least 3 GB of available hard drive space
  • VGA 1024x768 or higher
  • USB cable
  • High-speed Internet connection
  • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.
  1. Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable. When tethered, an Autoplay pop up opens automatically on the computer.
    If the device is not recognized immediately, pull down the notification panel on the phone to switch the device mode from "Charge Only" to "File Transfer" or "Software Installation" mode.
    If the software doesn't download from your device after plugging into your computer, download from ASUS's website.
    Connect USB to wireless device and computer
  2. From the AutoPlay pop up window, click
    Run VZW_Software_Upgrade_Assistant.exe
    .
    If the AutoPlay pop up window is not available:
    • For Windows 7, right-click on the
      Start menu icon
       then click
      Open Windows Explorer
      . Click on the computer name then click
      CD Drive: Verizon Mobile
      .
    • For Windows 8 and 10, right-click on the
      Start menu icon
       then click
      File Explorer
      . Look under "Devices and drives" and click
      CD Drive: Verizon Mobile
      .
    Run installer from Autoplay
  3. If "The latest Software Upgrade Assistant have already been installed" appears, click
    Close
    .
    SUA Already Installed
  4. To continue, review the SUA/SRA Notice then click
    Accept
    to bring the download.
    SUA SRA Agreement
  5. From the Welcome screen, click
    Next
    .
    Welcome Screen
  6. If prompted to download software to a specific location on the device, browse to the location if desired then click
    Next
     to begin the software installation.
    Select Destination
  7. Once the installation process is complete, click
    FINISH
    .
    Installation Complete
  8. Click the
    Close button
     to exit.
    Click Close Button
  9. Click the
    Software Upgrade Assistant tray icon
     to launch the Software Upgrade Assistant.
    If the SUA tray icon is not visible in the system tray, click the
    Show hidden icons icon
     Settings icon located in the system tray to reveal additional program icons.
    Click the SUA-SRA tray to launch the Software Upgrade Assistant
    .