Verizon 5G Internet Gateway FAQs

No. During installation, the technician will determine the optimum location to install your Verizon 5G Internet Gateway so that the devices connected to 5G Home Internet will have the fastest possible download and upload speeds.

You can buy a Wi-Fi extender to strengthen the Wi-Fi signal throughout your residence.

You can check the Verizon 5G Internet Gateway Troubleshooting Assistant tool to find ways to improve the signal.

Sign in to the WebGUI to view the technical details for your 5G Internet Gateway. To learn, how visit Verizon 5G Internet Gateway - View Technical Router Info.

The router details you can view are:

• IMEI (Device ID)
• Serial number
• Ethernet MAC address
• WiFi 2.4 GHz MAC address
• WiFi 5.0 GHz MAC address
• WAN IPv4 address
• WAN IPv6 address
• Mobile number

Yes. A mobile number is created for your account when you order Verizon 5G Home Internet, but it's not active until 5G Home Internet is installed. The installation technician will provide you with your number and show you how to sign in to the My Verizon website and app.

You can find your 5G Home Internet mobile number in these places:

• Online
• In your confirmation email
• On your bill where the 5G Home Router is listed

If 5G Home Internet is the only device on your Verizon account, you'll use this mobile number to sign in to the My Verizon app or website for the first time after the installation is complete. Once signed in, you can create a User ID to sign in with instead of the mobile number. Learn how to set up a User ID in My Verizon.

The Verizon 5G Internet Gateway is not compatible with fax machines.

If you're moving to a new address, please call Verizon at (800) 922-0204 before you move to check if 5G Home Internet is availabile at your new address or to cancel service and return your 5G Home Internet indoor equipment. If 5G Home Internet is available at your new address, then we'll schedule a technician to install the service and equipment.

Once the service is canceled, you'll receive packaging and a postage-paid, addressed label to return the indoor equipment (router, indoor receiver, Wi-Fi extenders, etc.) to Verizon for free. If you return the equipment but don't cancel your 5G Home Internet service, you'll continue to be charged your monthly service fee.

The outdoor receiver will remain where it was installed. If you need to remove the outdoor receiver, please call Customer Service to schedule the uninstallation.

The 5 GHz signal is faster but reaches less distance and has weaker wall penetration. The 2.4 GHz signal is slower but reaches a greater distance with better wall penetration.

If you run a performance test to check the speed of your connected devices, the signal you're connected to will affect the results. For example, if a device in another room is connected to the 5GHz signal, the speed test results may show slower than expected because of the distance.

To learn how to change the Wi-Fi name and password from the router admin site visit Verizon 5G Internet Gateway - Change Wi-Fi Password.

To learn how to change the Wi-Fi name and password in My Verizon visit Change Network Name & Password - Verizon 5G Home.

If you forget the password for your Verizon 5G Internet Gateway, you'll have to create a new one. For security purposes, you won't be able to retrieve your existing password.

To learn how, visit How do I change Wi-Fi names and passwords on my Verizon 5G Internet Gateway?

You can share the password of your 5G Home Internet guest network with others using the My Verizon app for iOS and Android™.

To learn how, visit 5G Home Internet - My Verizon app - Share Wi-Fi with Guest..

Yes, you can choose a nickname for your Verizon 5G Home Internet Gateway to replace the name that displays on the My Devices page in My Verizon.

Learn how:

• 5G Home Internet - My Verizon app - Edit Router Nickname
• 5G Home Internet - My Verizon Website - Edit Router Nickname

Yes, you can run a speed test online to check your 5G Home Internet upload and download speeds. You need to be connected to your Verizon 5G Home Internet Gateway to run the speed test.

Learn how:

• Verizon 5G Home - How to Test Internet Speed on My Verizon App
• 5G Home Internet - My Verizon Website - Test Signal Strength and Device Speed

Yes. However, most issues can be resolved using the 5G Internet Gateway Troubleshooting Assistant tool.

If it's necessary for a technician to come out, we'll repair and maintain the equipment at our expense, unless we determine that you misused, abused or intentionally damaged the equipment, in which case, you'll have to pay the replacement cost.